Prescription status explained
Every prescription moves through a status lifecycle from creation to dispensing.
| Status | Meaning |
|---|---|
| PENDING | Created but not yet signed. Can still be edited. |
| SIGNED | AES applied. Dispense token generated. Sent to pharmacy if connected. |
| SENT | Dispatched to a connected pharmacy (SignatureRx, CloudRx, etc.) |
| PROCESSING | Pharmacy has acknowledged receipt and is preparing the medication |
| DISPENSED | Medication dispensed. Token deactivated. |
| COLLECTED | Patient has collected the medication from the pharmacy |
| FAILED | Pharmacy dispatch failed. Use Resend to retry. |
| CANCELLED | Prescription cancelled by the clinic |
| EXPIRED | Prescription validity period (28 days) has passed |
Resending a failed prescription
If a prescription shows status FAILED, click Resend on the prescription detail page to retry the pharmacy dispatch.